Gorgias Technical Customer Service Representative (Remote)

About the Job

TalentPop is looking for a best‑class Gorgias Technical Customer Service Representative. This senior‑level remote role is ideal for candidates who thrive in high‑performance support environments and are ready to grow with a winning team.

• Full‑time, remote position
• Work with global teammates in a fast‑paced E‑Commerce environment
• Immediate start preferred for qualified candidates

What You’ll Do

• Provide high‑level technical support via Gorgias CRM (email, chat, and troubleshooting)
• Analyze data and offer insights to improve customer experience
• Own ticket resolution end‑to‑end with accountability and urgency
• Track backlogs to ensure all customer queries are resolved promptly
• Deliver clear, quality‑based communication that supports customer success

What We’re Looking For

• Minimum 1 year of hands‑on experience using Gorgias (r...