Graduate Customer Operations Specialist – German Speaker

The Customer Operations Specialist works within a European, multicultural and fast moving business environment, supporting the HP Customers and Sales Force within the area of order fulfillment. They are located in a central order management team and have a wide variety of responsibilities.

Key Responsibilities

• Backlog Accountability
• Own and manage the customer and partner order backlog, ensuring timely delivery within agreed SLAs and business priorities.
• Monitor order and backlog management tools daily, proactively identifying delays and taking corrective actions.
• Provide accurate and timely backlog analysis and status reports to customers and account teams.
• Manage claims, exceptions, special requests, and customer change requests in line with agreed processes and policies.
• Ensure orders are correctly invoiced and closed in internal systems, triggering billing actions or providing justification where requir...