Job Description
Elevate customer experiences as a Group Training Specialist with Clio in Toronto, Vancouver, or Calgary. Focus on delivering engaging and effective onboarding sessions to drive product adoption.
As a vital member of the Customer Education team, you will be responsible for conducting live product training and efficiently managing multiple priorities. Your expertise in adult learning principles helps create meaningful learning experiences that build customer satisfaction and confidence in Clio’s offerings.
Key Responsibilities:
• Deliver live training sessions to facilitate product onboarding
• Address customer inquiries with professionalism and empathy
• Update training materials for accuracy and relevance
• Gather and share customer feedback to enhance training
• Manage delivery schedule to achieve utilization targets
Requirements:
• Minimum 2 years in customer education or instructional delivery
• Strong understanding of adult learning principles
• Exc...
As a vital member of the Customer Education team, you will be responsible for conducting live product training and efficiently managing multiple priorities. Your expertise in adult learning principles helps create meaningful learning experiences that build customer satisfaction and confidence in Clio’s offerings.
Key Responsibilities:
• Deliver live training sessions to facilitate product onboarding
• Address customer inquiries with professionalism and empathy
• Update training materials for accuracy and relevance
• Gather and share customer feedback to enhance training
• Manage delivery schedule to achieve utilization targets
Requirements:
• Minimum 2 years in customer education or instructional delivery
• Strong understanding of adult learning principles
• Exc...