Guatemala - Customer Service Representative

Role Overview:

The Customer Service Representative is responsible for delivering high-quality support to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role serves as a key point of contact between the client and end users, contributing directly to customer satisfaction, retention, and service efficiency.

Key Responsibilities:

• Handle inbound and/or outbound customer interactions via phone, email, chat, or other communication channels.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer issues efficiently while maintaining a professional and empathetic approach.
• Escalate complex cases to the appropriate internal teams when required.
• Accurately document customer interactions and outcomes in internal systems.
• Meet individual and team performance metrics, including quality, pro...