Guest Experience Administrator
L
LEGOLAND
📍 London, United Kingdom, United Kingdom
Job Description
**What you'll bring to the team**
Lights on. Music up. Fame calling.
At Madame Tussauds London, every visit is a whirlwind of selfies, squeals, surprises and star power. One-minute guests are riding through movie magic, the next they’re brushing shoulders with global icons. No two visits are ever the same and that’s where you come in. As a Guest Experience Administrator, you’ll be at the heart of the guest journey, supporting visitors from pre visit through to post visit. Every interaction counts. If you love pop culture, thrive on fast paced energy and know how to turn moments into memories, step into the spotlight. The guest journey starts with you.
The role
+ Responding to all forms of guest feedback via email, telephone, surveys and social media
+ Delivering world class customer service across all channels and points of contact
+ Acting as the voice of the guest, identifying issues and hel...
Lights on. Music up. Fame calling.
At Madame Tussauds London, every visit is a whirlwind of selfies, squeals, surprises and star power. One-minute guests are riding through movie magic, the next they’re brushing shoulders with global icons. No two visits are ever the same and that’s where you come in. As a Guest Experience Administrator, you’ll be at the heart of the guest journey, supporting visitors from pre visit through to post visit. Every interaction counts. If you love pop culture, thrive on fast paced energy and know how to turn moments into memories, step into the spotlight. The guest journey starts with you.
The role
+ Responding to all forms of guest feedback via email, telephone, surveys and social media
+ Delivering world class customer service across all channels and points of contact
+ Acting as the voice of the guest, identifying issues and hel...