Job Description
A Guest Relations Supervisor supports the needs of VIP Guests and informs other Team Members of VIP needs in order to ensure an exceptional Guest experience.
**What will I be doing?**
As Guest Relations Supervisor, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Assist Guest Relations Manager with the daily operations of the department
+ Check Guest arrival reports in advance and communicate daily with Housekeeping on room allocations for VIP Guests
+ Manage special room assignments and suite occupancies
+ Assist with welcoming VIP guests by escorting them to the Executive Lounge and to their rooms
+ Ensure all VIP room standards are met and amenities are in place before arrival
+ Manage the...
**What will I be doing?**
As Guest Relations Supervisor, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Assist Guest Relations Manager with the daily operations of the department
+ Check Guest arrival reports in advance and communicate daily with Housekeeping on room allocations for VIP Guests
+ Manage special room assignments and suite occupancies
+ Assist with welcoming VIP guests by escorting them to the Executive Lounge and to their rooms
+ Ensure all VIP room standards are met and amenities are in place before arrival
+ Manage the...