Guest Service Agent / VIP Services Agent Role

We are seeking talented individuals for both Guest Service Agent and VIP Services Agent positions to join our Front Office team. Both roles play a key part in delivering exceptional experiences and anticipating the needs of our valued guests, ensuring every stay is seamless, personalised, and memorable.

Guest Service Agent Responsibilities:

• Welcome guests and provide exceptional, personalised service.
• Handle arrivals, departures, room allocations, payments, and guest inquiries.
• Promote Accor’s ALL loyalty program and assist with room tours.
• Maintain lobby and front desk presentation to luxury standards.
• Coordinate with housekeeping, concierge, and other departments.

VIP Services Agent Responsibilities:

• Coordinate pre-arrival correspondence, special requests, amenities, and in-room checks to ensure seamless preparation and recognition of all VIP movements.
• Liaise dai...