Guest Service Officer - Front Office

Hyatt

📍 Goa, India, India

Full-time other-general Posted February 28, 2026

Job Description

**Description:**

· Meets and greets all guests, assists with registration, and escorts guests to room.

· Ensures the strict control of room keys.

· Ensures that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.

· Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

· Embraces all Touches of Hyatt and the Rooms Top 20.

· Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

· Prepares welcome cards and keys for arrival FIT guests.

· Ensures accurate knowledge of hotels and the tourism in Goa.

· Verifies arrival and departure details and arranges luggage handling and transport...