Job Description
We are looking for an enthusiastic and professional Guest Service Agent at Anantara Kafue River Tented Camp. The responsibilities include:
Welcome and check in guests with a warm, friendly demeanour, ensuring a positive first impression of our hotelProcess guest check-ins and check-outs efficiently, handling payments and resolving any billing queriesCommunicate professionally with guests, colleagues, and other departments, both verbally and in writingMake and manage bookings for rooms, restaurants, and other hotel facilitiesProvide comprehensive information about hotel services, local attractions, and transport optionsAssist guests during their stay, addressing queries and resolving issues promptly and courteouslyHandle guest complaints with empathy and professionalism, escalating to management when necessaryMaintain an up-to-date knowledge of all hotel promotions, events, and s...