Guest Services Representative (FT)

Cadillac Fairview

📍 Ottawa, Ontario, Canada

Full Time Information and Record Clerks Posted February 21, 2026

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Job Description

Role Impact:
To provide outstanding customer service to valued shoppers, community retailers and business partners. The successful candidate must have availability and flexibility to work days, evenings, weekends, and holidays, to meet the needs of the business and may be required to stand for extended periods of time.
What you will deliver:
Deliver guest services programs daily to shoppers which includes: gift card sales, complimentary strollers/wheelchairs/walkers, retail and community information as well as promotion of mall events.

Receive and direct all incoming calls and inquiries via telephone, two-way radio or visitors by answering questions or forwarding to the appropriate station to ensure inquiries are answered promptly and a high level of customer service is maintained.

Dispatch Security and Maintenance personnel from portable radio system.

Generate a variety of weekly reports by accessing appropriate...
                

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Job Details

Location

Ottawa, Ontario, Canada

Job Type

Full Time