Job Description
Location: Mexico, Brazil, or Argentina (Remote or Hybrid)
Industry: Fintech / Payments / Crypto
Culture: Process-driven, data-focused, automation-first
Role Summary
We are seeking a hands-on, forward-thinking Head of Onboarding - LATAM to manage and scale the client onboarding function across LATAM. This role requires both operational rigor and innovation, with a strong focus on automation, data, and compliance. The ideal candidate brings a clear vision for how to optimize and automate onboarding workflows using AI and modern tooling .
Key Responsibilities
- Lead, develop, and support a high-performing onboarding team across the region.
- Own and manage team KPIs, SLAs, and quality control metrics.
- Oversee complex client onboarding processes and escalations.
- Identify inefficiencies and i...