Head of Operation Excellence, Health & Benefits

Implement the operational vision for the H&B practice and align Vietnam processes with Global/Regional standards. 

Drive process efficiency, service quality, and right‑shoring opportunities. 

Embed the Excellence Model through onboarding, communication, and updates. 

Provide insights to Regional stakeholders and recommend tools/process improvements. 

Maintain and update broking documentation and checklists to ensure compliance. 

Facilitate Mechanical and Office Reviews and follow through on action items. 

Partner with Compliance, Legal, and Regional Ops on regulatory and operational initiatives. 

Conduct gap analyses across placement, claims, and admin workflows to identify risks and improvements

Manage and validate enrolment files and member data w...