Help Desk Analyst

Description:

***Local Candidates

***MUST be Bilingual, Spanish*

***MUST have Call Center experience*



We are seeking a Help Desk Analyst.



Roles and Responsibilities:

• Provides technical assistance to both internal and external customers for tier-one issues.

• This position requires handling a high volume of calls in a call center environment focused on customer service.

• Internal customer support involves troubleshooting hardware, software, and connectivity issues.

• The Analyst will be responsible for escalating to the appropriate second-tier support, opening tickets with various vendors, and escalating to Senior level management.

• External customer support ranges from general website support, assistance with password resets, online account management and the provision of mobile driver's licenses.

• The Analyst will be expected to provide a high level of customer ...

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