Help Desk Support Level 2- Philippines

About The Job

As a Help Desk Support, you will be responsible for helping our customers with their technical problems in an effective and professional manner. Common support requests include email, software, computer performance, printers, and network connectivity issues. The ideal candidate must be customer‑centric with a positive attitude and outstanding communication skills, able to understand the problem and explain its solution. The goal is to create value for clients that helps preserve the company’s reputation and business.

Responsibilities

• Provide support (hardware & software) to end‑users
• Experience installing and troubleshooting Windows client operating systems
• Install, configure, and troubleshoot local and network printers – local installations and also via GPO
• Install, configure, and troubleshoot email and Outlook related issues
• Experience with Office 365 including creation of mailboxes, distrib...