Help Desk Technician – End-User IT Support & VIP Escalation

Sharp Brains Solutions is looking for a Helpdesk Support Technician Level 1 based in Luton, UK. The position involves providing end-to-end technical support for desktop and laptop systems, handling hardware and software troubleshooting, and maintaining documentation for incident resolutions.

You will deliver support using tools such as SCCM and ServiceNow, ensuring compliance with security protocols. The role requires familiarity with Windows environments and Active Directory tasks. If you are skilled in technical support and ready to handle troubleshooting tasks, apply now!