Job Description
We are looking for an organized and proactive Helpdesk Coordinator to join our clients team.
Key Responsibilities
- Customer Support: Manage a dedicated portfolio of client accounts and deliver excellent customer service.
- Daily Operations: Complete daily tasks and administrative duties to meet team goals and KPIs.
- Inventory Tracking: Monitor stock and inventory levels according to contract requirements.
- Compliance & Quality: Follow standard processes to keep our operations organized, compliant, and efficient.
- Problem Solving: Assist with handling customer complaints and identifying ways to improve our processes.
What We Are Looking For
- Previous experience in a helpdesk, customer service, or admin role.
- Strong communication skills and a professional phone/email manner.
- Excellent time-management skills to handle a busy 08:30 to 17:00 shift.
- A reliable team pla...