Helpdesk Coordinator

Helpdesk Coordinator

Location: North Bristol (Hybrid)

Hours: 08:30am - 5:00pm with a 45-minute lunch

Pay rate: £13+ per hour

Contract: Temporary ongoing (minimum 6-month commitment)

We are seeking a proactive and solutions-focused Helpdesk Coordinator to support order processing and customer enquiries, particularly relating to PPE products. This role requires strong communication skills, attention to detail, and the ability to work across multiple systems in a fast-paced, multi-site environment.

Key Responsibilities

• Process customer orders accurately and in line with procedures
• Manage inbound and outbound customer calls relating to PPE products and general enquiries
• Act as a key point of contact between different sites to ensure smooth order flow and issue resolution
• Investigate and resolve customer issues including mis-shipments, credit requests, delivery queries, and proof of deliver...