Helpdesk Customer Support - Operations Manager

Qualifications:

• Bachelor's degree in Business, Marketing, Business, Information Technology, Computer Science, Software Engineering, Information Systems, or a related technical field.
• At least 2 years of experience in customer or technical support, preferably in a digital advertising or BPO environment with experience in backend product support, ad tech engineering support, or technical integrations (BPO or SaaS support preferred).
• Experienced in managing live chat and ticketing systems like Zendesk, Freshdesk, or Salesforce Service Cloud for efficient customer support.
• Strong knowledge of digital advertising (CPC, CPM, targeting, conversion tracking) and proficient in SQL for data analysis and reporting.
• Excellent communication skills and an analytical mindset to interpret campaign data and drive optimizations.
• Adaptable to shift-based, fast-paced environments, consistently meeting performance goals.
• Profic...