Job Description
Join the CBRE Global Workplace Solutions team as a Helpdesk Operator!
Are you skilled in Customer Service and looking for a new role?
CBRE Global Workplace Solutions is a leading global facilities management company, and we're looking for a Helpdesk Operator to join our team in (Leeds).
What You’ll Do:
Helpdesk Operations:
Manage CAFM system (PPM, reactives, reporting) and respond to calls and emails efficiently. Ensuring all reactive requests raised on the helpdesk have the correct priority/engineer assigned.
Communication & Service:
Maintain communication throughout reactive jobs with the client and CBRE operational teams.
Performance & Improvement:
Review subcontractor performance and, identify and implement improvements to enhance performance.
Financial Procedures:
Follow established financial processes, including obtaining supplier quotes and uploading them for team/client app...