Helpdesk Support Officer

3-month contract position with a local authority

Summary

This is a 3-month contract position with a local authority, serving as the first point of contact for all facilities-related queries. The role is crucial for ensuring the efficient coordination, tracking, and resolution of maintenance and service requests across the Council’s estate. It supports the delivery of high-quality Facilities Management services by maintaining accurate records, coordinating contractors, and delivering excellent customer service in a fast-paced environment.

Responsibilities

• Serve as the initial contact for clients, contractors, and stakeholders regarding facilities requests.
• Log, track, and manage all service requests (emergency and non-emergency) using the CAFM (Civica) system.
• Assess and prioritise incoming queries, determining appropriate actions.
• Coordinate works with contractors and internal teams to ensure timely complet...