Job Description
As the Hotel Operations Manager, you will play a pivotal role in ensuring the smooth and efficient running of our hotel in the Chinatown Central Region. This full‑time position will see you overseeing all daily hotel operations, from front desk management to staff supervision and guest experience optimization.
What you’ll be doing
- Manage and oversee all hotel operations, including front desk, housekeeping, and maintenance
- Develop and implement operational strategies to enhance efficiency, guest satisfaction, and profitability
- Lead, motivate, and provide training to a team of hotel staff to ensure exceptional service delivery
- Monitor and analyse hotel performance metrics, identifying areas for improvement
- Ensure compliance with relevant industry regulations, safety standards, and brand guidelines
- Collaborate with other departments to coordinate hotel activities and address guest inquiries
- Manage th...