ID Services Team Supervisor at Commissionaires
C
Commissionaires
📍 ottawa, on, Canada
Job Description
Join Commissionaires Ottawa as a Background Screening Supervisor, leading the ID Services team in a hands-on management role. Ensure quality service in identity verification and background screenings.
In this position, you will supervise 10-12 agents, focusing on client satisfaction and operational excellence. You will provide guidance on technical processes and handle performance evaluations, balancing workloads effectively. Your leadership will be crucial in ensuring services meet high-quality standards.
Key Responsibilities:
• Lead, coach, and mentor a team of Screening Agents
• Assign and balance daily work schedules with clients
• Conduct training needs assessments and develop materials
• Resolve complex client issues with diplomacy
• Oversee the quality of fingerprinting to meet RCMP standards
Requirements:
• Ability to obtain Secret security clearance
• Fluent in English; French language skills preferred
• Experience in supervisory roles within t...
In this position, you will supervise 10-12 agents, focusing on client satisfaction and operational excellence. You will provide guidance on technical processes and handle performance evaluations, balancing workloads effectively. Your leadership will be crucial in ensuring services meet high-quality standards.
Key Responsibilities:
• Lead, coach, and mentor a team of Screening Agents
• Assign and balance daily work schedules with clients
• Conduct training needs assessments and develop materials
• Resolve complex client issues with diplomacy
• Oversee the quality of fingerprinting to meet RCMP standards
Requirements:
• Ability to obtain Secret security clearance
• Fluent in English; French language skills preferred
• Experience in supervisory roles within t...