Job Description
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.
· Review and support with day-to-day trucking operations.
· Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
· Monitor workboards to ensure internal KPI’s are met e.g. timely data entry.
· Build and maintain strong relationship with the customer.
· Assist in retention calls and complete customer reviews.
· Monitor monthly invoicing.
· Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
· Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.
· Be continuously open and positive to implementing new system changes and enhancements with the team.
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