Inbound Collections Agent

Inbound Collections Agent

We have an exciting new opportunity for Inbound Collections Agents to join an award winning, rapidly expanding organisation at a time of transformation! DCBL is a highly successful client‑focused business and one of the UK’s market leaders in debt recovery.

Job Summary

As an Inbound Collections Agent your role is to maximise collections throughout the process of the Collections letter cycle. You will be the main point of inbound contact for customers who have received a Debt Recovery letter and will be responsible for taking payments, setting up payment arrangements and answering customer telephone queries.

Responsibilities

• Handle calls and queries appropriately, in a polite and professional manner.
• Take payments over the telephone.
• Negotiate suitable payment arrangements with debtors.
• Answer debtor queries using client systems.
• Update status of accounts according...