Job Description
At CRH Talento en IT, we are looking for aIncident Analystfor a hybrid work schedule.Location:Mexico City - Santa FeBenefits:Family major medical expense insurance, life insurance, savings fund, grocery vouchers, restaurant vouchers, annual bonus, sports support, 100% vacation bonus, 15 days of vacation, 30 days of Christmas bonus and parking.TheIncident Analystsupports the rapid response and coordination of critical IT incidents.This role assists in managing incident communication, engaging technical teams, and tracking progress to ensure timely restoration of services.The ideal candidate demonstrates strong analytical, organizational, and communication skills, helping minimize business impact and maintain service continuity.RESPONSIBILITIES & DUTIESIncident Response· Identify, log, and classify major IT incidents reported by internal teams or external users.
· Notify and engage appropriate technical and vendor resources to facilitate diagnosis and resolution.
· Support rea...