Job Description
Position Summary
The Problem Manager is an individual contributor role responsible for overseeing the identification, analysis, and resolution of recurring incidents and underlying problems across client environments. The role ensures all activities are executed in line with financial services sector regulations, compliance standards, and operational excellence.
This role is pivotal in maintaining robust problem management processes, minimising risk, supporting business continuity, and acting as a trusted advisor to internal stakeholders and clients.
Role Mission
Claranet’s strategy is to build long‑term, trusted relationships with financial services clients by delivering market‑leading, integrated managed services. The Problem Manager will drive effective problem management processes as a hands‑on practitioner, ensuring problems are identified, analysed, and resolved with rigour, transparency, and efficiency, and that all regulatory obligations are met.
Objectiv...
The Problem Manager is an individual contributor role responsible for overseeing the identification, analysis, and resolution of recurring incidents and underlying problems across client environments. The role ensures all activities are executed in line with financial services sector regulations, compliance standards, and operational excellence.
This role is pivotal in maintaining robust problem management processes, minimising risk, supporting business continuity, and acting as a trusted advisor to internal stakeholders and clients.
Role Mission
Claranet’s strategy is to build long‑term, trusted relationships with financial services clients by delivering market‑leading, integrated managed services. The Problem Manager will drive effective problem management processes as a hands‑on practitioner, ensuring problems are identified, analysed, and resolved with rigour, transparency, and efficiency, and that all regulatory obligations are met.
Objectiv...