Job Description
Job Title: IT Technical Support
Location:
Kuala Lumpur, Malaysia
J
ob Summary
We are looking for an
IT Technical Support
professional to provide first-level and second-level technical assistance to users. The role involves troubleshooting hardware, software, and network-related issues while ensuring timely resolution and a positive user experience.
Key Responsibilitie
- sProvide technical support for desktops, laptops, printers, applications, and operating system
- sTroubleshoot hardware, software, and basic network issue
- sRespond to support requests via ticketing system, email, or phon
- eInstall, configure, and maintain IT equipment and softwar
- eEscalate complex issues to relevant teams when require
- dMaintain accurate documentation of issues, resolutions, and procedure
- sSupport system upgrades, patches, and routine maintenanc
- eEnsure compliance with IT policies, securit...