Information Technology Field Technician

Job description:

Role Purpose:

• Provide dedicated on-site IT/OT support, ensuring seamless operations, rapid incident resolution, and proactive maintenance at sites. Act as the primary point of contact for all local IT/OT issues and coordinate with remote teams for escalations.

Responsibilities :-

Incident Management & Resolution:

• Act as Site SPOC for critical incidents (P1/P2) and coordinate with the Critical Incident Manager.
• Perform triage and assignment of site alerts/incidents.
• Provide hands-and-eyes support for break-fix issues that cannot be resolved remotely.
• Adhering to SLAs agreed in the Scope
• ITIL Processes awareness and adhering to ITIL process workflow.

Site Operations & Preventive Maintenance:

• Conduct daily site walkthroughs and routine checks.
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