Information Technology Service Delivery Manager

We are looking for a seasoned Service Delivery Manager to oversee the reliable operation, maintenance, and ongoing enhancement of IT mission critical systems.

• Degree in Information Technology, Information Systems or Computer Science;
• At least 8 years of relevant hands‑on experience in service delivery, leadership experience and project management;
• Must have experience in IT System Operations & Maintenance (O&M);
• Must have hands‑on knowledge and application of ITIL framework;
• Proven team leadership and stakeholder management skills;
• Experience in managing SLAs, vendors, and service performance;
• Strong problem‑solving, proactive, self‑driven mindset with strong ownership and accountability;
• Excellent organizational skills with a customer‑focused and continuous improvement approach.

• SCRUM, ITIL and PMP certifications are an adde...