Information Technology Site Lead

1. IT Service Delivery & Operations Oversight

Lead end-to-end IT infrastructure service delivery for the AP Shared Service Centre (GBS-KL).

Oversee day-to-day operations of computer rooms, server environments, telephony systems, data center components, and workplace technology.

Ensure consistent, stable performance of applications and infrastructure through collaboration with global/regional IT teams.

Serve as the primary IT escalation point for all GBS-KL users regarding IT infrastructure issues.

For non-infrastructure issues, coordinate with regional service delivery managers/business engagement managers to ensure clear ownership and timely resolution.

3. IT Policy, Compliance & Audit Support

Ensure IT operations comply with internal policies, procedures, and regulatory requirements related to system development, implementation, validation, and maintenance.

Lead or support IT-related audits, documentation, and ...