Information Technology Support Engineer

The IT Onsite Engineer / ITS Business Partner supports the SEA IT Service Department by delivering onsite IT support, driving local IT initiatives, and ensuring alignment between business needs and IT services. The role combines hands‑on technical responsibilities with business‑facing coordination to enhance service delivery, system compliance, and user experience.

Key Responsibilities

• Provide Level 1 and Level 2 technical support to end users.
• Troubleshoot hardware, software, network, printer, and mobile device issues.
• Install, configure, and maintain end‑user devices and software.
• Ensure IT security and compliance standards are met.
• Perform preventive maintenance on IT equipment.
• Manage local asset inventory.
• Support meeting room technology and company mobile device setup.
• Maintain patch compliance above 95%.
• Manage local printers and related services.
• Participate i...