Infrastructure Service Management

About the job Infrastructure Service Management

Job Description: The Service Management Process Manager ensures standardized methods and processes are driven across all capabilities, including client resolver groups and other stakeholders, and the account management teams. The process manager consistently drives identification of opportunities for continuous improvement and should be capable of supporting at least 2 of the 4 processes needed.

Responsibilities

• Responsible for managing the process design, implementation and regular operation of at least 2 of the 4 identified IT Service Management Processes
• Responsible for consistent end-to-end application of IM, PM, CM, and SLM Processes
• Conduct regular audits to ensure full compliance with the processes, SLAs, and determining potential areas for improvement
• Conduct process onboarding trainings and refreshers
• Regularly conduct process reviews, revisio...