Intermediate Customer Success Manager
T
Themis Solutions Inc.
📍 burnaby, metro vancouver regional district, Canada
Job Description
Join Clio as an Intermediate Customer Account Manager in Burnaby, Calgary, or Toronto, focusing on customer success and engagement. Your role revolves around driving product adoption and enhancing client relations.
You will contribute to a diverse team managing various clients, ensuring they derive maximum value from Clio's offerings. This position emphasizes proactive account engagement, churn prevention, and project deliverables that impact overall customer satisfaction. Your role will also involve recognizing revenue opportunities through effective objection handling.
Key Responsibilities:
• Proactively engage with a large portfolio of customer accounts
• Drive KPIs like acquisition, retention, and expansion
• Minimize discounts by selling tailored product value
• Manage incoming lifecycle opportunities and escalations
• Lead customer-driven projects when necessary
Requirements:
• 2+ years in Customer Success...
You will contribute to a diverse team managing various clients, ensuring they derive maximum value from Clio's offerings. This position emphasizes proactive account engagement, churn prevention, and project deliverables that impact overall customer satisfaction. Your role will also involve recognizing revenue opportunities through effective objection handling.
Key Responsibilities:
• Proactively engage with a large portfolio of customer accounts
• Drive KPIs like acquisition, retention, and expansion
• Minimize discounts by selling tailored product value
• Manage incoming lifecycle opportunities and escalations
• Lead customer-driven projects when necessary
Requirements:
• 2+ years in Customer Success...