Internal Helpdesk Associate

Job Roles and Responsibilities:

Provides front-line support to employees by resolving concerns, escalating any necessary issues, and ensuring timely assistance on internal GCash processes.

Job Qualifications:

• Bachelor’s degree
• Strong problem-solving and analytical skills
• Good communication and interpersonal skills for handling employee concerns
• Ability to multitask and manage concerns within defined SLAs
• Willingness to work in shifting schedules and support multiple internal teams