Internal IT Technician

Location – Kings Norton, Birmingham (Head Office)

About the Role

We are seeking an enthusiastic and proactive Internal IT Technician to join our IT team at our Birmingham Head Office. As part of this small team, you will support over 500 users across the adi Group, playing a key role in delivering first-line technical support while gaining exposure to a wide range of technologies and business systems.

Specifically, your key responsibilities will include:

• Provide first-line helpdesk support to over 500 users across the adi Group, ensuring tickets are resolved or escalated appropriately
• Configure and deploy laptops, desktops, and authorised software
• Set up and support mobile devices using Microsoft Intune (Android and iOS)
• Support Microsoft 365 services including password resets, MFA, licensing, and user administration
• Create and manage user accounts through Active Directory and Ex...