Job Description
Location: On-site at our offices in Mérida~ Jardines de Vista Alegre II, S7135 “Enterwork”
ScheduleMain Shift Monday–Friday, 9 AM – 5 PM CST. Candidates must be flexible, as schedules may vary during the week, and occasional weekend availability may be required.
Contract TypeContractor
Summary / Required QualificationsBilingual proficiency~ Excellent English skills (spoken and written). Ability to interact extensively with senior clients, demonstrating patience, clarity, and warmth. Minimum of 1 year of experience as a Customer Service Representative. Experience in any industry is acceptable, provided communication skills are exceptional. Comfortable handling high call volumes (primarily inbound, with some outbound). Skilled in conducting follow‑ups, handling objections, and maintaining engagement with leads. Open to feedback, proactive, and capable of making informed decisions. Tech‑savvy and able to multitask ...