Job Description
Job Description
1. Gathering customers' complaint, grouping the symptoms and analyze the root cause of each symptom. (Technical skill: E2E network architecture, service call flows, problem solving)
2. To Understand the root causes, then propose/create the right procedures to handle customers' complaint.
(Find the ways to reduce the complaints by developing the new work flow or automatic tool)
3. Propose/Develop the solution to improve the quality of all fixed broadband services.
(Quality and Network improvement: Internet, VoBB, PlayBox, etc.)
4. Propose/Develop/Implement the proactive monitoring tools to meet customers' satisfaction.
(Gathering all requirements from related parties before implement the dashboard and reporting system)
5. To perform the customer behavior analysis by using the existing tools / syslog.
(For marketing and engineering point of views, such as 'churn analysis', 'signaling storm', etc.)
6. Supp...