It Customer Support Specialist / It Site Support (Ciudad Juárez)

Key ResponsibilitiesEnd to end IT supportDevelop self-help documentsIT asset set up and decommissioningDocumentation and reportingEnd user trainingTest and develop resolutionsParticipate in auditsTroubleshooting and root cause analysisMonitor and track issue resolutionMaintain equipment stockRequired QualificationsBachelor's Degree in Systems Engineering or related field1 year of experience supporting IT, operating systems (Windows), service deskAdvanced English (reading 100%, speaking 50%)Excellent customer focusAvailability to work on site and schedule availability1 year of experience supporting manufacturing environmentPreferred SkillsUnderstand networking concepts; servers; LANs/WANExperience using help desk call logging systemConveys information with clarity, ensuring messages are understood across diverse, general teamsAbility to use desktop computer hardware and software knowledge to assess, diagnose, and correct problems for customersEffectively demonstrates ability to deliv...