Responsibilities and Duties
Hours:
- Mon to Friday. Mandatory Participation in an Out of Hours Rota. Interview Process:
2-stage process 12 month fixed term contract
Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.
Will be required to undertake advanced diagnostics, repair, and replace PC’s, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals. Complete customer rebuilds and configuration to deskAssist other engineers in the delivery of service to our customers.Cover site roles where required due to planned or un-planned absenceAchieve the dynamic KPI targets set for your roleCommunicate with Call Administration team...