IT Field Support Engineer- Germany

Job Summary:

We are seeking a detail-oriented and hands-on IT Field Support Engineer to deliver high-quality onsite technical support for end-user hardware, software, infrastructure proximity, and special IT programs. This role encompasses support for standard and non-standard devices, user lifecycle services (onboarding/offboarding), asset and depot management, VIP services, and third-party/vendor coordination. The ideal candidate has experience in enterprise IT environments and excels in communication, incident resolution, and multitasking.

Key Responsibilities:

1. Hardware IMAC (Install, Move, Add, Change) Support:

• Diagnose and resolve hardware issues for desktops, laptops, Macs, tablets, smartphones, and supported printers.
• Coordinate with vendors and internal teams for service ticket resolution.
• Provide smart hands support for AV
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