IT Help Desk Associate- Ras Laffan
Management Solutions International MSI
📍 Doha, Doha, Qatar
Job Description
(Qatar based candidates can apply)
IT Helpdesk Associate – Oil & Gas / Petrochemical
Experience: 3+
Contract: 2 Years
Job Purpose
The IT Helpdesk Associate serves as the primary point of contact for end users within Oil & Gas / Petrochemical operations. The role is responsible for handling user calls, logging and tracking tickets, providing Level 1 and Level 2 remote support, and ensuring timely resolution of IT issues. The position supports critical operational systems and contributes to uninterrupted business operations, compliance, and a high-quality user support experience in an industrial environment.
Key Responsibilities
Act as the first point of contact for IT-related incidents, service requests, and user queries.
Log, categorize, prioritize, and track tickets...