Job Description
Summary
Mandatory Experience
Providing problem recognition, isolation, research, resolution and follow-upProviding 1st or 2nd level technical support by telephone or in personProviding systems administration duties such as creating and maintaining network accounts, performing basic security back-upsEscalating more complex problems to senior support personnel to expedite resolutionAssisting with the automation of desktop computer build processes and packaging applicationsTroubleshooting and resolving network problemsCreating problem and resolution logs for help desk activitiesEnsuring technical support issues are resolved in a prompt and efficient manner