IT Helpdesk Analyst
S
STAND 8
📍 prados de providencia, prados de providencia, Mexico
Job Description
**Job Summary**: The Service Desk Analyst Level 1 is responsible for providing first-line technical support to internal and external users. This role involves troubleshooting and resolving IT-related issues, managing service requests, and ensuring a high level of customer satisfaction.
**Key Responsibilities**:
- Provide technical support for hardware, software, and network-related issues.
- Document and track all service requests and incidents in the ticketing system.
- Escalate complex issues to higher-level support teams as necessary.
- Assist in the setup and configuration of computer systems and peripherals.
- Ensure timely resolution of issues to meet service level agreements (SLAs).
- Communicate effectively with users to understand their needs and provide appropriate solutions.
**Required Skills**:
- OS - intermediate to advanced knowledge and troubleshooting for Windows 10 & Mac OS
- Networking (basic to advanced TCP/IP troubleshooting, connecting...
**Key Responsibilities**:
- Provide technical support for hardware, software, and network-related issues.
- Document and track all service requests and incidents in the ticketing system.
- Escalate complex issues to higher-level support teams as necessary.
- Assist in the setup and configuration of computer systems and peripherals.
- Ensure timely resolution of issues to meet service level agreements (SLAs).
- Communicate effectively with users to understand their needs and provide appropriate solutions.
**Required Skills**:
- OS - intermediate to advanced knowledge and troubleshooting for Windows 10 & Mac OS
- Networking (basic to advanced TCP/IP troubleshooting, connecting...