Job Description
SUMMARY
The
IT Helpdesk
is responsible for installing, maintaining, testing, and repairing systems and networks. They utilize their technical knowledge to support IT initiatives and provide first-level technical information systems support.
JOB RESPONSIBILITIES
- Provide technically accurate and user-friendly solutions to basic end-user requests, ensuring efficient and effective resolution.
- Manage and support Active Directory (AD) tasks, including user management, permissions, and group policies.
- Address and resolve email-related issues, ensuring seamless communication for end users.
- Offer application support, assisting users with software-related challenges and ensuring proper functionality.
- Handle new user creation processes, ensuring timely account setup and proper configuration.
- Manage user offboarding requests, including account deactivation and data transfer as needed.
- Build and set up workstat...