IT HELPDESK TECHNICIAN

Job description: Company Overview is a leading provider of senior care services committed to enhancing the quality of life for seniors. As a 60+ location franchise organization, we are dedicated to ensuring our team and franchise community have the technology and support necessary to deliver exceptional care. Job Description We are seeking a dedicated IT Support Specialist to provide essential technical support across our corporate team and franchise network. This role handles Level 1 and Level 2 support tickets, maintains the IT knowledge base, manages SaaS subscriptions, and helps team members effectively use the software, hardware, and communications systems that keep our business running.

Responsabilities:

• Ticket support: Respond to Level 1 and Level 2 support tickets promptly and professionally, with clear communication and timely resolution.
• Knowledge base: Maintain and continuously improve the company's IT knowledge base wi...