Job Description
About the Job
We are looking for an experienced L2 IT Infrastructure Operations Engineer to provide advanced technical support for our enterprise server and network infrastructure. This mid-level position bridges the gap between frontline support and expert-level engineering, handling escalated incidents, performing complex
troubleshooting, and contributing to operational excellence. The ideal candidate will possess hands-on experience with Dell PowerEdge servers, Cisco networking equipment, and enterprise monitoring solutions. You will mentor L1 engineers, participate in change management activities, and collaborate with
cross-functional teams to ensure high availability and performance of critical infrastructure in a 24x7 global environment.
Key Responsibilities
Provide advanced troubleshooting and fault isolation for escalated server and network incidents, utilizing iDRAC, Redfish, and Cisco CLI tools to diagnose and resolv...