Job Description
· Installing, maintaining and repairing hardware & software components of the organization's computers.
· Supporting these systems through remote access or site visits as needed by management teams within their company.
· Troubleshooting software, hardware and other IT equipment issues.
· Securing computer networks by performing periodic upgrades to firewalls.
· Maintaining technical documentation.
· Conducting performance checks for newly installed software or hardware.
· Assisting call-ins or live chat with technical difficulties.
· Monitoring clicks, links, usability and overall status of the company webpage, landing pages and supporting pages.
· Assisting customers and staff with hardware and software challenges.
Minimum Qualifications:
· 2 years work experience as an IT Technician or relevant position
· Excellent diagnostic and problem-solving skills
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