IT Operations Technical Support Engineer
Wakapi
📍 Tucumán, Tucumán, Argentina
Job Description
The Role:
We are seeking an IT Operations Technical Support Engineer to provide technical-level support to vendors and internal stakeholders, including the build-out and support of new workflows. This role focuses on ensuring system reliability, efficient incident resolution, and continuous operational improvement.
Responsibilities:
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Provide remote technical support to identify, troubleshoot, and resolve software and system issues.
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Access remote systems using tools such as PuTTY and WinSCP to retrieve logs, update files, and perform system-level diagnostics.
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Analyze system discrepancies and missing data by writing and executing SQL queries to identify root causes.
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Investigate and resolve complex issues through detailed log analysis and structured troubleshooting.
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Collaborate with development and engineering teams via the Jira ticketing system to resolve is...