Job Description
Enhance IT operations with Vena as an IT Service Desk Analyst. In this full-time position, you will support desktop management, monitor network performance, and troubleshoot user issues across Canada.
As an integral member of Vena's Enterprise Information Technology team, you will be focused on providing exceptional technical support and ensuring operational efficiency. Your role will encompass managing user accounts, configuring hardware, and working closely with vendors to source necessary technology. Collaborate in a 24/7 production environment while maximizing user satisfaction through timely responses.
Key Responsibilities:
• Create and manage end-user and external service accounts
• Install and maintain desktop PCs and network equipment
• Collaborate with vendors to ensure prompt product delivery
• Troubleshoot connectivity and network performance issues
• Recommend hardware and software standardization solutions
Requirements:
• Minimum 2 years of IT su...
As an integral member of Vena's Enterprise Information Technology team, you will be focused on providing exceptional technical support and ensuring operational efficiency. Your role will encompass managing user accounts, configuring hardware, and working closely with vendors to source necessary technology. Collaborate in a 24/7 production environment while maximizing user satisfaction through timely responses.
Key Responsibilities:
• Create and manage end-user and external service accounts
• Install and maintain desktop PCs and network equipment
• Collaborate with vendors to ensure prompt product delivery
• Troubleshoot connectivity and network performance issues
• Recommend hardware and software standardization solutions
Requirements:
• Minimum 2 years of IT su...