IT Service Desk Analyst - Global Manufacturing Group

First-Line Technical Support

• Provide first-level troubleshooting for hardware and software issues.


• Resolve common incidents such as system freezes, printer issues, and connectivity problems.


• Escalate unresolved issues to L2/L3 support teams.

Service Desk Operations

• Respond to user requests via phone, email, and ticketing systems.


• Log, track, and manage incidents through to resolution.


• Maintain professional communication with end users.

IT Hardware & Software Support

• Install, configure, and maintain PCs, laptops, mobile devices, printers, copiers, attendance machines, network devices, and UPS systems.


• Support Windows operating systems and standard business applications.

Helpdesk Management

• Monitor...